Monthly Report – July 2019

Residential Fiber

Residential fiber continues to expand at a manageable pace. While new residential installs will slow down as much of the city is built out, there are plenty of potential customers that have access to fiber, but are currently non active. Marketing to these customers will begin after additional projects wrap up and our team has additional time.

Business Fiber

Most businesses that were part of the 2017 fiber to the business project have been completed, the remainder require additional tools, or special equipment/replacement of brownfield infrastructure . Expansion of the business fiber network will occur as new businesses continue to develop along the Sandy industrial park, and Champion Way. The aging wireless network continues to shrink as existing access points are turned off and removed from the network.

New Developments

Multiple apartment complexes have expressed interest in SandyNet being able to provide service to various complexes within Sandy. Older apartment buildings utilize a technology called G.Fast to use existing copper twisted pair to deliver up to Gigabit speeds.

A wholesale agreement with a new apartment complex has been signed, which allows SandyNet to mount and manage modems in every unit at the complex. The expected turn up date is expected to occur near the beginning of August.

We are exploring a few dark fiber contracts with various companies to provide connectivity across town. These contracts are in the preliminary stage and are currently pending.

Administration

Steven Meager has joined our team for the next five months has he gains work experience in the IT field, while he studies for his degree at MHCC. Steven is working on creating a formal IT security policy, and acceptable use policy for the employee handbook.

Internal IT

Jeff Loder has been working on putting together a plan for our new virtual environment, and exploring the new options that exist. A move from a traditional server infrastructure to a hyperconverged set up looks promising, especially in the day and age of containers, where we can run services without an operating system.

Monthly Report – May 2019

Residential Fiber

Drop construction has officially caught up to demand. We have since shifted most of our resources to finishing up the business fiber district. Expect residential installs to drastically slow down. Historic trend show that drop construction tends to pick up after a few slow months. During this slow period we will be focusing on getting caught up with backlogged projects.

Business Fiber

We have continued to hook up new businesses. Most of the project construction is completed, and we are now working on projects that require special attention, such as Emtelle fiber blowing. Since these project tend to be more expensive and yield less revenue, they have been delayed until other areas have slowed down. And since these installs have a much higher cost, the remainder of the big costs projects will be put off until the start of the new biennium. This includes the purchase of more fiber, vaults and fiber blowing equipment.

Over the next six months, the remainder of the wireless network within city limits will be removed or decommissioned.

We are continuing to pursue large enterprise accounts, which often require a large amount of construction to complete. Several agreements are in the works.

New Developments

We are currently working with multiple housing and business developments. We are looking at ramping up G.Fast after July, because of the high installation costs. We are also looking at drilling fiber up to an existing tower site. A dedicated fiber connection would drastically reduce the amount of bandwidth consumed over another wireless link that is currently feeding multiple towers.

Administration

We are continuing to optimize the way that we setup and process orders to deliver a better experience to existing and new customers. Currently focusing on the ordering and cancellation process, which will help us in obtaining new customers that move into recently sold/bought homes.

Monthly Report – January 2019

Residential Fiber

We are continuing to add customers in the residential areas of Sandy. Our take rate continues to climb slowly higher and higher.

Business Fiber

We have increased our activity in the past few months in business installations and added several new businesses to our network. We have also secured contracts with several large enterprise customers in Sandy.

New Development

Progress continues on several new developments around Sandy.

Monthly Report – October 2016

Residential Fiber

Growth has been steady in new service installs in the residential areas of Sandy.

Business Fiber

Several new businesses have been installed over the past few months. SandyNet staff is continuing to make progress on additional installations and expanding the availability of fiber service in the business district.

New Development

As more and more development occurs around Sandy, staff has been working to keep up with the needs of the developers. We are working with developers on several projects to ensure facilities are designed and installed properly to allow for these new homes to be connected to the fiber service as soon as they are ready for move in.

Miscellaneous

SandyNet staff attended a few industry conferences this month to keep up with trends and emerging technologies. Joe Knapp was asked to speak in a session on Broadband deployment at an economic development conference. SandyNet was featured on the main stage again at the Calix Connexions conference as an example of cutting edge deployment techniques and platforms.

Monthly Report – September 2018

Residential Fiber

Growth has been steady in new service installs in the residential areas of Sandy.

Business Fiber

Several new businesses have been installed over the past few months. SandyNet staff is continuing to make progress on additional installations and expanding the availability of fiber service in the business district.

New Development

As more and more development occurs around Sandy, staff has been working to keep up with the needs of the developers. We are working with developers on several projects to ensure facilities are designed and installed properly to allow for these new homes to be connected to the fiber service as soon as they are ready for move in.

Miscellaneous

SandyNet has been nominated for Sandy Chamber of Commerce Sensational Business Award. I believe this is a wonderful testament to the impact that SandyNet is having on our community. I am very proud of the efforts of my staff and their dedication to making SandyNet a truly sensational service for our community!

We were able to fill our vacant Systems Administrator position with a new staff member, Jeff Loder. He’s doing an outstanding job getting acquainted with a new network as well as a lot of new applications and services that the city utilizes for our day to day operations.

Monthly Report – March 2018

Residential Fiber

Growth continues at a steady pace in the residential service market. We are consistently doing 6 – 8 hookups per week and have a steady stream of construction requests coming in. The lead time for service activation is under two weeks at this point.

Business Fiber

Staff continues to make progress getting more and more business premises ready for installation. We are working with the Economic Development department to help manage this process as there are a lot of businesses that are very interested in service.

New Development

We have been working with developers in several different areas of town to ensure that the new developments are connected to SandyNet Fiber infrastructure. Often times with construction there are issues that come up that have to be dealt with. SandyNet Staff has been very responsive to these issues and we have received some excellent feedback on our responsiveness as the “local” guy compared to some other providers.

Monthly Report – January 2018

Residential Fiber

We continue to see steady growth in this area. More homes are getting connected every month and we are currently sitting at approximately a two to three week lead time for a new service request.

Business Fiber

Business fiber continues to be an area of focus. We have installed several more business facilities over the past month and will continue to focus in this area going forward.

Infrastructure Upgrades

SandyNet staff implemented some significant upgrades to our core routing infrastructure. The new equipment that was installed improves the redundancy of our core network, and provides some much needed breathing room that will allow us to continue to grow our core connections to the internet.

Additionally, we have implemented some upgrades to our FTTH system that enabled us to test some new WiFi enhancements for our FTTH customers. More upgrades are in the works but we anticipate having some newly enhanced WiFi choices available for our customers within the next few months.

Office Move

The IT Department and SandyNet team have a new home. We moved our office to the Sandy Community Campus this month and are still working on getting everything setup. I am very proud of the effort my staff put in to make this move possible with a minimal impact to SandyNet  customers and city staff. We are still working on getting things setup, stay tuned for info about an upcoming tour of the new space.

Monthly Report – November 2017

Residential Fiber

 

We are continuing to see orders for residential fiber service come in. We are working to keep these service installs as a priority to prevent a backlog from building up again. The goal is to meet these service requests within a two week time frame which thus far has been attainable. The holidays will throw a little bit of a wrench in the gears, but we should be able to recover in the new year.

Business Fiber

Business fiber was a big focus for the month of November. The SandyNet team installed a lot of infrastructure into the business district and was able to get several businesses connected to the service. We will continue to focus on this area for the next several months. Business installations are a lot more complex than residential installations, so the time investment required per customer is substantially greater.

Monthly Report – October 2017

Residential Fiber

We have finally caught up with demand on residential service construction and have eliminated the waiting list for getting new service. For months now we have had a back log of 4-6 weeks or longer for construction, but as we have connected more and more homes around town the demand for new services has begun to taper off to a manageable level.

Our goal going forward is to keep these new service orders caught up as they come in. There is still a process to go through for locates and construction scheduling as new services are requested, but we should be able to turn new service orders around within 1 – 2 weeks of ordering.

Business Fiber

As construction activities in the residential areas has begun to taper off, or installation activities in the business district has ramped up to take up the slack. SandyNet staff has been working diligently for the past several months to pull in cable and splice everything together in the business district. We have a long list of business properties that have requested service and we will be spending the next several months going through that list to get businesses online.

Calix ConneXions

Joe Knapp was honored to speak at the Calix ConneXions conference in Las Vegas this month. Calix once again highlighted the success of the SandyNet project and asked Joe to participate in a discussion on the main stage. The reach of this show through the telecommunications industry is substantial with approximately 2,000 industry professionals in attendance.

Monthly Report – August 2017

Fiber Network

We deployed fiber new two new neighborhoods during the month of August. Champion Village and Zion Meadows accounted for over 6,000 feet of fiber placed as well as many new terminals for customer connections. These two neighborhoods have capacity for an additional 109 homes in Sandy.

We also completed several new construction jobs to add SFR homes to the existing network. Due to the amount of projects on the team’s plate these service requests are beginning to pile up again but we are working hard to keep everything moving and keep customers happy.

 

Bluff Road Utility Move

This project took an unexpected turn and ended up being a lot more complicated and involved than I had hoped. We had NorthSky out to do the work but due to some unforeseen conditions under the ground we were forced to modify our plan to re-route the cables in this area and ended up having to cut, replace, and resplice a little over 3,000 feet of cable. I am very proud of the work the SandyNet team put in on this project. They day of the cut was a very long night and then another 12 hour day following that to ensure that all customer services were restored and all of our cables, conduits, and vaults were relocated correctly and out of the way for the contractors working on the road widening.

Urban Renewal District

No significant progress was made on UR fiber during the month of August due to the demands of other projects. This will be a major focus for the next few months so stay tuned for updates on getting business customers installed.